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Our client, a well-established Kenyan company, opened a stylish, chic, fresh hotel concept directly targeted at today’s millennials. With international standards, outstanding service and quality, but a strong local flair, Nairobi’s newest hotel has taken the Kenyan hospitality offering to a new level. If you are the kind of individual that would like to be a part of the future of hospitality with the Company that has stamped its mark on the Kenyan leisure and entertainment sector, then we want to hear from you.

 Key Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of all Kitchen equipment and ensure they are used only as intended.
  • Understand, comply, and administer principals of law relating to food service
  • establishments including but not limited to nutrition, sanitation, safety, employment law, fire, and health code regulations.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation as per the company guidelines.
  • Receive and post all food and beverage checks into the hotel computer system.
  • Process all payment methods in accordance with company accounting procedures and policies.
  • Obtain assigned float and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Count float at end of shift, complete designated cashier reports, resolve any discrepancies drop off receipts, and secure bank.
  • Understand the food and beverage services being provided, including any promotions.
  • Manage customer or team member inquiries and complaints.Adhere to the daily checklists and notify management of any discrepancies.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials and maintain cleanliness of workstation at all times.
  • Perform other reasonable job duties as requested by Restaurant Manager.


  • High school graduate or equivalent experience. (Hospitality certification is a plus).
  • 2 years’ experience in a similar role.
  • Excellent English verbal, written and reading skills.
  • Bilingual international or local languages are a plus.
  • Mathematical and analytical skills.
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
  • Customer service oriented with a lively, energetic, and outgoing personality.
  • Well-organized and detail-oriented.
  • Be able to stand or walk for an extended period.


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