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Head of Customer Service & Logistics

Head of Customer service & logistics required for this leading global producer of Calcium Carbonate. They are a worldwide distributor of Speciality Chemicals & fertilizers and are looking for an experienced Manager to be in charge of planning, logistics and customs clearance. Experience in running CS&L activities together with logistics, warehouse and customs broker sourcing and suppliers’ selection process required. The successful candidate will be based in Nairobi, MUST have at least 3 years’ management experience in a similar industry with an International company and be willing to travel within East Africa.

Key Responsibilities:

  • To secure cost-effective and reliable logistics delivery of finished goods from plants to
  • Customers including planning, transportation, warehouse, THC, stock management, vessel orders coordination, regular stock analysis, customs clearance.
  • To support and participate in company business projects and saving initiatives.
  • Contract management (prepare, validate and sign contracts).
  • ERP implementation, improvement and follow up.
  • To organize customs clearance procedure to get reliable scheme of all customs clearances avoiding demurrages.
  • To meet QSHE requirements according to ISO standards and company policy in CS and Logistics.
  • To secure on time and professional Customer complaints management.


  • University degree in Logistics or Economics.
  • At least 4 years’ management experience Customer Services & Logistics.
  • Relevant working experience with Multi-national companies.
  • Strong planning and communication skills.
  • Financial awareness and strategic market view.


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