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Helpdesk Operator & EHS Coordinator

Our client, a leading facilities management company based in Nairobi is looking to recruit a Helpdesk Operator & EHS Coordinator. The ideal candidate must have helpdesk System knowledge and a minimum of 5 years’ experience as EHS Coordinator in a manufacturing industry. He/she must have a knowledge of FMP System.

Key Responsibilities:

  • Ensuring the work order are assigned to the appropriate technical staff.
  • Responsible for answering all incoming calls and e-mails.
  • Responsible for ensuring timeless gathering of EHS data to ensure systems are up to date as per requirement.
  • Maintenance of work order and user request as per the SLA.
  • Make follow up on all outstanding jobs and alert appropriate manager.
  • Record customer complaints and escalate to the appropriate line manager.
  • Report on the status and type of jobs on a daily basis.
  • Deliver and support the agreed EHS plan activities.
  • Maintain EHS processes & policy documentation to ensure daily clarity.
  • Provide EHS support to the operational, functional teams.
  • Monitor workload and make timely recommendation.
  • Monitor report and ensure end user’s satisfaction & WO performance.
  • Monitor and respond to end user requests as agreed by SLA.
  • Support in maintenance plan & Maintain equipment/assets inventory.
  • Generate maintenance purchase orders.


  • Must have a bachelor’s degree in Engineering or a technical field.
  • Must have a minimum of 5 years’ experience in a manufacturing environment.
  • Proven knowledge of FMP System.
  • Must have demonstrated knowledge of local office HSE standards and regulations.
  • Must have a positive disposition and personality.
  • Must be accountable & assertive.
  • Must have an excellent work ethic and very discipline.
  • Client relationship management skills and effective team leadership.


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